Visitor Services Associate – Seasonal

Supervisor:  Director of Visitor Services


Visitor Services Associates are responsible for interpreting the main house and gardens of The Mount to the public.  They lead 50-minute individual and group tours, greet visitors arriving for a tour, assist self-guided visitors, and answer questions.  As the first point of contact on the property, the Visitor Service Associate working at the Ticket Booth must provide excellent customer service in distributing tickets and event information for The Mount.

Responsibilities – Tour Guide:

  • Welcoming the public and directing visitors to the gardens, bookstore, café, facilities, etc.
  • Conducting tours that relay the history and significance of The Mount in an informative and engaging manner
  • Assisting self-guided visitors with their questions and directions through the house
  • Monitoring visitors for security and safety purposes and responding calmly and professionally to emergencies when they arise
  • Providing “traffic control” between tour groups when needed
  • Assisting the Visitor Services and House Managers with daily opening and closing procedures, including completing the security inventory

Responsibilities – Ticket Booth:

  • Perform opening and closing procedures for the Ticket Booth
  • Welcome the public, sell tickets, explain tour schedules and parking availability
  • Direct visitors to the mansion, gardens, bookstore, café, and administrative offices
  • Track guided tour tickets sales and communicate to the House Manager when a tour approaches capacity or has other unusual requests
  • Greet group tours as they arrive and process payment when appropriate
  • Open and close the stable as necessary including checking the rest rooms and signage for any problems
  • Start and stop the welcoming video
  • Give basic local directions to guests
  • Provide callers with current event information
  • Secure zip code data from visitors
  • General housekeeping of the Ticket Booth
  • Stock Ticket Booth with necessary equipment and supplies
  • Monitoring visitors for security and safety purposes and responding calmly and professionally to emergencies when they arise

Responsibilities – General:

  • Assist with special programs or events as requested and filling in at the Bookstore when necessary
  • Actively participate in tour guide training and other opportunities in order to expand knowledge of the site and strengthen interpretive skills
  • Attend meetings as needed
  • Perform other duties as assigned

Necessary Knowledge, Skills and Abilities:

  • A positive work attitude
  • Ability to work well with a team
  • Flexible with the ability to multi-task in a highly demanding and sometimes stressful environment
  • Experience in guiding and/or public speaking and enjoy working with people of a range of ages and backgrounds
  • Able to receive constructive feedback in any given situation


  • High School Diploma (or GED or High School Equivalence Certificate)
  • At least one year of college preferred

Special Requirements:

  • Must be available to work any day of the week between the hours of 8:00 am and 10:00 pm including holidays

Physical Demands:

The employee is regularly required to sit and stand; push and pull with force.  The employee is occasionally required to climb and stoop; reach with hands and arms; use hand to finger objects and controls.  The employee must occasionally lift and/or move up to 30 pounds.  Specific vision abilities required by this job include close vision, distance vision and peripheral vision; reading of written, printed, or computer screen data.

To Apply:

E-mail, mail, or send resume with cover letter to:, by e-mail; or by mail: Attn: Nicole Williams, The Mount, P.O Box 974, Lenox, MA. 01240; or by fax to 413-637-0619.